Refund policy

Refund Policy
We offer a 14-day return policy, allowing you to request a refund within 14 days of receiving your product.

To qualify for a refund, the item must be in the same condition as when it arrived. Contact us for instructions on how to return the package. For returns under the return policy, the customer is responsible for return shipping. Please always provide us with a tracking number for the return, enabling us to quickly follow up and process it. Returns sent without contacting customer service first will not be accepted.

For questions or instructions, please contact us at info@vardagslux.com.

Damages and Issues
Please inspect your order upon arrival. Contact us immediately if the product is damaged or if you received the wrong item so we can evaluate the issue and correct it. For product complaints, the seller covers all related costs.

Please note that the bag accompanying the garden stool may vary from the product image on our website. This is because we may source products from different suppliers, leading to variations in appearance and packaging. We strive to provide high-quality products and apologize for any differences that may occur.

We also want to inform you that the logo may be missing from some product images. This does not affect the product's quality or features. The reason could be an ongoing logo update, or that we have not yet had time to apply it to all products. We may also use different logos for different markets, contributing to these variations.

We appreciate your understanding and assure you that the functionality and quality of the products remain unchanged.

Our satisfaction guarantee for the car spray is valid for three days after the customer receives the product.

Exceptions/Non-Refundable Items
Certain items are non-refundable, such as perishable goods (e.g., flowers, food, plants), personal products (like custom or personalized items), and hygiene items (such as beauty products). Returns of hazardous items, flammable liquids, or gases are not accepted. Anti-mosquito lamps cannot be refunded as they are sold as clearance stock. The Neck Support Plus is also considered a personal hygiene item and cannot be returned.

For clearance items, the seller may request that the customer return the product directly to the manufacturer. Clearance items are often sold at heavily reduced prices and are no longer intended for resale. Returns of these products are not handled by the seller for further sale but are sent directly to the manufacturer's warehouse for proper processing, recycling, or disposal.

In some cases, the customer may need to return the product directly to the manufacturer at Xinwei, Hezhuang Street, Qiantang District, Hangzhou City, Zhejiang Province 999000, China, or to our warehouse in Spain, Calle Gallera 2, Torrevieja, Spain. We will provide specific instructions for the return process to facilitate proper handling.

Exceptions apply to defective items. Contact us if you have questions regarding your item.

Exchanges
The fastest way to ensure you receive the desired item is to return the one you have. Once accepted, you can place a new order for the replacement item.

Refunds
We will notify you once we have inspected your return and let you know whether it has been approved. If approved, the refund will be processed automatically to your original payment method. Please note that your bank or credit card may take a few days to process the refund.

Cancellation
Cancellation is not possible once the order has been dispatched. If the order has been shipped, the customer is required to accept it. For unclaimed packages returned to us, the customer must pay PostNord’s round-trip shipping fee and an administrative charge, currently 350 SEK.

Always check the product upon delivery to ensure it is undamaged and that you received the correct flavor/product. If you receive the wrong product, please contact us within 48 hours of delivery and before using the product. Claims for incorrect flavors after use will not be approved, nor will claims made after two days.

All claims related to visible defects or damage after use are not covered by the warranty and will not be accepted for return or exchange.

If a package is not collected and is returned to us after 14 days from the invoice date, the return will not be approved, and the order/invoice will remain in effect.

Consumer’s Right of Withdrawal in Distance Contracts
Under Swedish law (2005:59) on consumer protection in distance contracts, the consumer has the right, in some cases, to withdraw from a purchase by returning the item to Varumarknad. The return must occur within 14 days of the order date. However, the right of withdrawal does not apply if any seal is broken. The right of withdrawal only applies if the item is in its original condition and unused.

As a family-owned business with limited resources for warehousing and handling unforeseen return issues, we may, in some cases, request that you send items directly to a new customer instead of returning them to our warehouse. This particularly applies in situations where it is more practical and efficient for us to redirect the goods directly to a new buyer. We will inform you and provide detailed instructions on how to proceed.

We value your privacy and will always handle your information securely per applicable privacy laws.

Unclaimed Packages
Unclaimed items are returned to us. For unclaimed packages, we reserve the right to charge an administrative fee to cover our return shipping, handling, and processing costs, currently 350 SEK. If a shipped package is not picked up and is returned to us after 14 days from the invoice date, the return will not be approved, and the order/invoice will remain in effect. If you wish to cancel your purchase after the package has been shipped, you must pick up the package and return it to us so that it arrives within 14 days from the invoice date for us to be able to cancel the purchase.

The customer is responsible for providing the correct delivery address and recipient name when ordering. If the package is returned due to incorrect delivery information, such as an incorrect postal code, street address, or recipient name, the customer will be charged for the return shipping, which costs 350 SEK.

If the customer still wishes to receive the package that has been returned to the terminal, and it is possible to reship it (within seven days of it being received), the customer can pay 120 SEK for a new delivery attempt. This amount must be paid in advance.

Accidents
VardagsLux is not liable for any accidents that may occur when using our products.

Please note that product images on our website may contain additional equipment. The product description always indicates the current product. Keep in mind that the color of the product on the website may differ from the actual color.

VardagsLux is not responsible for lost or stolen packages confirmed as delivered to the address provided in the order. Upon request, we can confirm delivery to the specified address, delivery date, tracking information, and courier details, which the customer may verify.

Promotions
Promotional offers and discount codes cannot be added after an order has been placed. Promotions apply only to new orders made during the promotional period.

Force Majeure
VardagsLux is not liable for defects or delays caused by direct or indirect circumstances beyond our control, such as war, strike, accidents, natural disasters, labor conflicts, changes in government regulations, or supplier delays.

Return Address
Returns should be sent to:
Arrendatorsvägen 1, 141 62 HUDDINGE, VardagsLux (+46704233328)
Please contact us before sending your package!

In some cases, it may be necessary to return your item directly to the manufacturer at Xinwei, Hezhuang Street, Qiantang District, Hangzhou City, Zhejiang Province 999000, China. We will provide you with detailed instructions for the return to facilitate the process and ensure proper handling.